Your satisfaction is our top priority.
Service Cancellation & Refund Eligibility
- Shipment bookings may be canceled and refunded before the parcel is picked up by our carrier.
- Once pickup has been completed, only partial service fees are refundable based on the stage of delivery.
- Services completed successfully and on schedule are not eligible for refund unless proven to have incurred verifiable damage or loss covered by our service terms.
Refund Process
- Contact Us: Reach out to us via email to submit your cancellation or refund request. Please include your tracking number and the reason for the request.
- Review: Our team will verify the shipment status and assess eligibility within 2–3 business days.
- Approval: If approved, we will process the corresponding refund based on the actual service progress.
- Return Shipping: For returned or refused shipments, additional return shipping and handling fees may apply and will be deducted from the refund amount.
Refund Timeline
- Once your refund request is approved, funds will be credited back to your original payment method within 5–7 business days.
- Additional surcharges, customs duties, and third-party handling fees are generally non-refundable.
Thank you for choosing our service!